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ID
Source
Brief title
Health condition
There are several developments that may contribute to an increase in dissatisfaction within medical care. This may translate into in increase in complaints and claims. In addition, because of medical and technological developments, healthcare becomes increasingly complex and specialized, thus increasing the risk of possible errors.
Over the last years, a so called 'claim culture' has arisen. Simultaneously transparency on patients' rights increases and the authority of doctors decreases. This means the barrier to complain or to claim decreases.
Finally, by media attention about errors in healthcare and the advent of injury attorneys, the way a claim of legal proceeding against a healtcareworker is increasingly committed by patients.
Sponsors and support
MediRisk
Intervention
Outcome measures
Primary outcome
To describe the underlying events, happenings and errors, that may lead to a complaint or a claim.
Secondary outcome
- Enhancing the knowledge of healthcareworkers of trends and developments in complaints and claims in the Netherlands.
- To describe actions to prevent complaints and/or claims.
Background summary
More than in any other field, the nature of healthcare, makes that the consequences of human error can take an immense size. Increasingly, people state that complaints and claims in healthcare increase and accrue. Nevertheless, recent research into (the extend of) complaints and claims in healthcare are lacking.
We aim to launche a large-scale study of medical incidents and patient safety. We will perform an analysis of complaints and claims in healthcare. Analysing the files of patients that complained of claimed afther an experienced medical incident, can provide information into possible (structural/organizational/individual) errors in healthcare.
Study objective
More than in any other field, the nature of healthcare, makes that the consequences of human error can take an immense size. Increasingly, people state that complaints and claims in healthcare increase and accrue. Nevertheless, recent research into (the extend of) complaints and claims in healthcare are lacking.
We aim to launche a large-scale study of medical incidents and patient safety. We will perform an analysis of complaints and claims in healthcare. Analysing the files of patients that complained of claimed afther an experienced medical incident, can provide information into possible (structural/organizational/individual) errors in healthcare. This research aims to improve patient safety in collective and individual manners. One of the main goals of this research is analysing trends and developments of complaints and filed claims and sharing these insights with healthcareworkers. Moreover, we hope to find out which events may lead to complaints, and which events may lead to a claim. Insight in the motivation that drives people to complain/claim, may help to develop preventive actions to decrease the number of claims.
Study design
The study includes all the complaints and claims between 2007 and 2015.
Analyse will take place through root course analyse. For further analyse, EXCELL and SPSS will be used.
- We will begin with a pilot study of complaints and claims with regard to gynecology and obstetrics in Orbis Medisch Centrum. This will be finished before june 2015.
- Subsequently, complaints and claims with regard to gynaecology and obstetrics in the rest of the Netherlands will be studied.
- Thereafther, nationwide data on claims will be studied.
Intervention
Inapplicable
D.M.T.V. (Désirée) Klemann
Sittard 6162 BG
The Netherlands
+31653440187
d.klemann@orbisconcern.nl
D.M.T.V. (Désirée) Klemann
Sittard 6162 BG
The Netherlands
+31653440187
d.klemann@orbisconcern.nl
Inclusion criteria
- all complaints received by the complaints office and the Complaints Committee of Orbis Medisch Centrum and Atrium Medisch Centrum, during the period 2007 t/m 2014.
- all the claims, nationally submitted by MediRisk, the biggest liability insurer for care settings in the Netherlands.
Exclusion criteria
Complaints and claims that relate to a different time-period.
Design
Recruitment
Followed up by the following (possibly more current) registration
No registrations found.
Other (possibly less up-to-date) registrations in this register
No registrations found.
In other registers
| Register | ID |
|---|---|
| NTR-new | NL4807 |
| NTR-old | NTR5079 |
| Other | METC Atrium-Orbis-Zuyd : 15-N-37 |